The Follow Up Boss Support team is available Monday through Friday 8am - 8pm EST.
If you reach out to us by app message or email, please provide us with detailed information related to your problem or question as well as the following information so we can quickly review your inquiry:
Leads: For lead related issues, please send us the name or email of an example lead.
Integrations: If you have an issue related to an integration you set up, please provide your login info for the related account (Zillow, Mailchimp, Zapier, Realtor.com, etc)
Bugs/App/Web: If you think you've found a bug or are experiencing a problem with your mobile app or on the web we love getting screenshots or video's of the issue your finding it helps us pass the issue quickly to our engineers.
Training: We recommend watching our getting started training videos for admins and the separate daily use series. We also run weekly training webinars.
Features: We have a database of help articles and videos for you. Don't forget to check here: http://help.followupboss.com/ - If you can't find the answer to your question in our knowledge base, send us a message and we'll get you an answer as quickly as possible.
1. Send us a message inside your Follow Up Boss account (widget in bottom corner).
2. Email us at firstname.lastname@example.org
3. Call or text us at (855) 622-5311
If you reach out to us by phone and we are unable to answer at the time you called, please leave us your name, number and a message describing what you are calling about. The more detail you provide in the message, the better and faster we can respond.
General troubleshooting App/Web Issues:
Make sure you have the latest version of the app
Try reinstalling the app
Check and make sure you have a strong internet connection
We recommend using Google Chrome for a browser