System Requirements and Performance

System Requirements

These are the minimum requirements for optimal performance using the Follow Up Boss program:

Desktop App

  • Web Browser:
  • Internet Speed:
    • Download (5 MB/S)
    • Upload (5 MB/S)
    • Ping (25 MS or less)
  • Operating System:
    • Windows (7 or newer)
    • MacOS (10.8 Mountain Lion or newer)
  • CPU/RAM:
    • 2.0 GHZ Pentium 4 or higher
    • 2 GB of RAM

iPhone App

  • iOS Version:
    • iOS 9.2 or newer
  • Internet Speed:
    • Download (5 MB/S)
    • Upload (5 MB/S)
    • Ping (25 MS or less)

Android App

  • Android OS Version:
    • Android 5.0 or newer
  • Internet Speed:
    • Download (5 MB/S)
    • Upload (5 MB/S)
    • Ping (25 MS or less)

 

Performance Issues and Troubleshooting

Use these troubleshooting steps when experiencing system slowness, timeouts, etc.

Desktop App

  • Clear web browser cache (ChromeSafariEdge)
  • Run a speed test and ensure that you are meeting speed/ping requirements (http://beta.speedtest.net/)
  • Reboot your computer
  • Close duplicate instances/browser windows of Follow Up Boss

iPhone/Android App

  • Uninstall/reinstall the app
  • Sign out of the app and back in
  • Run a speed test and ensure that you are meeting speed/ping requirements (http://beta.speedtest.net/)
  • Reboot your phone
  • Close unnecessary apps running in the background
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