Texts sent from Follow Up Boss will come from the Company Number if you don't have the Calling add-on. The company number is perfect to put on your team's website or use on the Pixel's call to action because calls and texts to the company number are smart-routed directly to the agent who is working with that lead, and calls and texts from new leads can be broadcast to your team so you can get on the phone with them quickly.
Finding Your Company Number
Follow Up Boss numbers are visible to admin users by going to Admin > Phone Numbers. This number is also visible to agents in the from field of text messages.
The company number smart-routes calls and texts to the assigned agent. When a contact calls this number, their call will ring to their assigned agent's phone and the [caller ID] will show their name. When a contact texts, their assigned agent will get a push notification on their phone.
If a new contact who isn't in your database calls or texts, we'll use the Team Inbox settings to notify the account owner or a group of agents.
If you want to set up drip texts, AI texting, or other text marketing, check out one of our integration partners that can be connected to Follow Up Boss: Drip & Mass Texting Integrations.