You can receive desktop notifications when Follow Up Boss is open and:
- You receive a new lead
- You receive a text message
- Someone opens one of your emails
- Someone clicks one of your emails
To make sure desktop notifications are turned on, click your name in the top right corner, click "My Settings", and ensure the box next to Notifications is ticked.
The first time you turn them on, you will need to click "Allow" if your browser prompts you to give permission to show desktop notifications..
Here's a video on how to enable desktop notifications in the Chrome browser: http://screencast.com/t/u0SGgu0HGlX