The Follow Up Boss Support team is available 7 days a week: Monday through Friday, from 8am to 8pm ET, and Saturdays and Sundays during core business hours.
The Follow Up Boss Success team is available Monday through Friday, from 8am to 8pm ET.
When to contact Support and when to contact Success:
Contact the Follow Up Boss Support team for help with:
Troubleshooting technical issues in Follow Up Boss, including:
- Problems with accessing your account.
- Not being able to connect your email.
- FUB not syncing new leads automatically from your lead sources.
- FUB not sending you notifications.
Investigating possible bugs or glitches related to features or pages not loading or working correctly, including:
- Performance or loading issues on desktop or the mobile app.
- Problems with Action Plans or Automations not triggering.
- Not being able to make or receive calls or texts.
- Third party integrations not functioning correctly.
Connecting 3rd party integrations and other services to your FUB account, including:
- Connecting your lead sources.
- Adding the FUB Pixel to your website for tracking activity.
- Porting phone numbers into FUB.
- Integrating apps like Zapier, Sendgrid, MailChimp, or CallAction.
Contact the Follow Up Boss Success team for help with:
- Getting started and setting up your FUB account.
- Best practices and training on using FUB features.
- Workflows, process ideas, and brainstorming to maximize conversion.
- Scripts and tools to help convert leads.
- How to hold your agents accountable and track/report on activity.
You can contact our team and view our help center from inside your Follow Up Boss account on desktop by clicking the question mark icon at the top-right:
When contacting our team, please provide us with detailed information related to your problem or question, including the following information so we can quickly review your inquiry:
Leads: For lead related issues, please send us the name or email of an example lead.
Integrations: If you have an issue related to an integration you set up, please let us know the name of the integration or service and their URL or website.
Bugs/App/Web: If you think you've found a bug or are experiencing a problem/glitch with your mobile app or on the web, we love getting screenshots or videos of the issue you're finding, as it helps us pass the issue quickly to our engineers.
Training: We recommend attending our Follow Up Boss 101 training webinar, which you can register for here: Register - and we also have a video training series you can watch here: Getting Started
Features: We have a database of help articles and videos for you located here: http://help.followupboss.com/
If you can't find the answer to your question in our knowledge base, send us a message and we'll get you an answer as quickly as possible.
1. Send us a message from within Follow Up Boss (through the question mark at the top-right).
2. Email us at email@example.com.
3. Call or text us at (855) 622-5311.
If you reach out to us by phone and we are unable to answer at the time you called, please leave us your name, number and a message describing what you are calling about. The more detail you provide in the message, the better and faster we can respond.
General troubleshooting App/Web Issues:
- Make sure you have the latest version of the app installed
- Try deleting and reinstalling and the app
- Check and make sure you have a strong internet connection
- We recommend using Google Chrome for a browser
- Delete your Chrome cache and cookies