Email Parsing Feedback

Written by Erik Wantland

Last published at: December 9th, 2020

Follow Up Boss primarily pulls in lead data via email parsing as most lead providers do not have an available API.

Two good ways for lead providers directly to our system is to use the https://www.leadmetadata.org format which multiple CRM's support or to use our API directly.

For the companies where Follow Up Boss parses the email information sometimes the email format from the provider will change and we need to update our system (not an issue if they use https://www.leadmetadata.org)

When these format changes happen and our parsing is affected, you can leave us feedback directly in the app by clicking "View Email".

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Then seeing what information is in the email and wasn't included on the lead for example if the name is present in the email but not in the lead in Follow Up Boss include the in the email parsing feedback and press submit.

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