Text Message Not Delivered due to Carrier Filtering
When you are seeing the NOT DELIVERED status next to a text message accompanied with the text "The recipient's carrier rejected this as spam. Try removing any link or rewording the message and resend. (30007)" your message has been blocked due to Carrier Filtering. What is Carrier Filtering? Carriers have spam/content filtering in place to prevent ...
Group Texting
Overview Closing deals requires collaboration. From scheduling with spouses and showing agents to introducing buyer agents and lenders, Group Texting makes communication simple and airtight! Easily bring together your deal’s most important players in one text thread. Group texting allows a user to create a group text conversation from Follow Up Boss...
SMS/Text Best Practice
Learn Best Practices for Texting Clients & Leads The goal of this article is to help educate and provide best practices examples of correct ways to automatically and manually text your leads and clients. Initial Action Plan Text (Automated) When a lead is first entered into Follow Up Boss from an outside lead source (your website, Facebook, Zill...
SMS/Text Compliance
Compliance for Texting in Follow Up Boss To avoid any disruption of the texting service on the Follow Up Boss platform, we require all users to adhere to the FCC and CASL texting standards and the requirements of our carrier. What Does Compliance Look Like? The following standards should be used to determine texting compliance: All leads need to giv...
Texting
Quick Text Quickly send one-on-one or group texts to any number, or existing contacts, from any screen in Follow Up Boss. 1. Click the text icon at the upper-right: 2. Start typing the name of the person you wish to text, or enter a new number if the person isn't already in your system. Type your message and click send: You also have the option to ...
Company Number
The Company Number routes incoming calls and texts from your contacts to the assigned agent in Follow Up Boss. If a contact is not in Follow Up Boss then that text or call will route to the members of the team inbox instead. What is my Company Number? You can find this number under Company Settings or your Team Inbox. This virtual number is used to...
Creating Text Templates
You can use text templates in Follow Up Boss which will also track your response rate. Using a template Click the Use a Template button and a pop up will appear where you will choose which one you want to send, for quick reference you can also see the previous reply rate. Setting up a template To create a new template or edit and existing one go to ...
Texting for Lenders
Texting for Lenders Lender accounts can only text through Follow Up Boss if the calling add-on feature is enabled for their account. More information on how the calling add-on works here: Calling Basics Here's how your team can try calling for free: How can I try calling for free? Sending a Text To send a text, open a lead profile and click the "Tex...
Text Opt-in/Opt-Out
Summary Leads can opt in or out of text messages at any point. This affects direct (1-to-1) and action plan texts. Opt-Out When a lead has opted out of texts, no text messages will be delivered to their number. A lead can opt out of receiving texts from you by texting one of these keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT Opted out...
Text Template Performance Score
Overview With Follow Up Boss's new performance benchmark engine you can now see the effectiveness of your text templates with a simple glance to ensure they are driving the best possible reply rates. This performance benchmark score looks at each Text Template's rolling 30-day global effectiveness against its reply rate rates and deliverability to l...
