Troubleshooting Facebook Leads delayed into Follow Up Boss with a green connected check box

Written by Joe Kulick

Last published at: December 22nd, 2020

Facebook Leads coming in after a hour-long delay into Follow Up Boss add My connection shows a green check box

This delay is most likely happening due to a missing permission and this can happen when you add a page from a Facebook Business Account that page hasn't been configured for Lead Access directly with Follow Up Boss. To correct this you will need to perform the following.

Adding permission in Facebook Business settings

  1. Log into your Facebook Business Account
  2. Navigate to Integrations -> Lead Access
  3. Select Facebook Page(s)
  4. Select CRMs 
  5. Check Follow Up Boss