Troubleshooting Calling

Experiencing problems with making or receiving calls in Follow Up Boss? You should follow these steps:

1. Check your internet browser 

Make sure you are using  Google Chrome, which is our supported browser for Calling. Also check that you have the latest version of Chrome running by following these steps:
  1. Open Chrome 
  2. Copy/paste this link into the URL bar: chrome://settings/help
  3. On the About Chrome page, you will see an option to update to the latest version if have an older version running. 
  4. If you see “Google Chrome is up to date,” then you are using the latest version.

2. Check your headset and microphone

  1. Make sure your microphone settings are configured properly in Google Chrome by following these steps: Microphone Settings in Google Chrome
  2. Check that your microphone isn’t blocked or muted.
  3. Use a wired headset that connects to your computer via USB or your headphones port (3.5mm jack).
  4. Avoid using a bluetooth headset. If there’s a USB adapter for your headset, we recommend using that.
  5. Run a test call to make sure the audio plays back properly here: Test Call

3. Check your internet connection

  1. Use a wired connection for your internet instead of wifi.
  2. If you must use wifi for your internet: 
    1. Move closer to your wifi router.
    2. Limit the number of devices connected to your wifi router.
    3. Limit the amount of data/files being transferred (such as streaming video/voice, downloading files, etc) on your wifi channel.
    4. Multiple connections and data transfers can put constraints on your connection and can cause intermittent call interruptions and other audio issues.
  3. Test your internet speed: http://www.speedtest.net/
    1. How is your latency (ping)? The lower the latency the better, but for a point of reference, more than 250ms will yield a bad experience, and >600ms will be unusable.
    2. How is your bandwidth? While this is rarely an issue anymore, ideally, having a download/upload speed greater or equal to 1Mbps should be ok.
    3. Close other open applications that could be interfering with your call, especially large bandwidth programs like Dropbox, Netflix, Spotify, or other streaming video/audio or large file transfers.
    4. Below is an example of a good internet speed test result. If the latency (ping) was 250ms or higher, that would be bad. The download and upload speeds are also good since they are above 1Mbps: 

If you're still experiencing issues, please email us at support@followupboss.com, and explain which steps you've already taken above so that we can help troubleshoot further.