iPhone app connectivity troubleshooting

If you see an alert in the app indicating that you should "check your internet connection and try again", please review the following:

Verify that you are connected to WiFi

  • If you are on public WiFi (e.g. Starbucks), ensure that you are properly signed in to their network. Sometimes pubic WiFi networks require users to sign in via a browser popup before WiFi is actually enabled for your device.
  • Check that Airplane mode is not enabled and that WiFi is turned ON
  • Try streaming a YouTube video or searching Google on your phone. If these aren't working either, there may be a problem with your WiFi network.

Verify that Cellular Data is turned ON

  1. Open Settings
  2. Scroll down and tap on FollowUpBoss
  3. Ensure that Cellular Data is turned on

Cellular Data should be ON as pictured