System Requirements and Performance

System Requirements

These are the minimum requirements for optimal performance using the Follow Up Boss program:

Desktop App

  • Web Browser - Google Chrome ( latest version) | Safari (latest version) | Microsoft Edge (latest version/Win10 only
  • Internet Speed - Download (5 MB/S) | Upload (5 MB/S) | Ping (25 MS or less)
  • Operating System - Windows (7 or newer) | MacOS (10.8 Mountain Lion or newer)
  • CPU/RAM - 2.0 GHZ Pentium 4 or higher | 2 GB of RAM

iPhone App

  • iOS Version - iOS 9.2 or newer
  • Internet Speed - Download (5 MB/S) | Upload (5 MB/S) | Ping (25 MS or less)

Android App

  • Android OS Version - Android 5.0 or newer
  • Internet Speed - Download (5 MB/S) | Upload (5 MB/S) | Ping (25 MS or less)

Performance Issues and Troubleshooting

Use these troubleshooting steps when experiencing system slowness, timeouts, etc.

Desktop App

  • Clear web browser cache (ChromeSafariEdge)
  • Run a speed test and ensure that you are meeting speed/ping requirements (http://beta.speedtest.net/)
  • Reboot your computer
  • Close duplicate instances/browser windows of Follow Up Boss

iPhone/Android App

  • Uninstall/reinstall the app
  • Sign out of the app and back in
  • Run a speed test and ensure that you are meeting speed/ping requirements (http://beta.speedtest.net/)
  • Reboot your phone
  • Close unnecessary apps running in the background